Privacy Policy
Spark VPN Privacy Policy
This policy explains how Toolman Tech collects, uses, stores, and protects information when you use Spark VPN, our VPN and proxy application, and related services.
Clear limits on collection, sharing, and retention.
We do not sell personal information or create browsing profiles from VPN traffic content.
Overview
Spark VPN is designed to collect only the information needed to provide, maintain, protect, and improve the service. We do not sell personal information. We also do not build user profiles from browsing history, traffic destinations, DNS queries, or the content transmitted through the service.
This Privacy Policy applies to Spark VPN and related services operated by Toolman Tech.
Information We Collect
We may receive information you voluntarily provide, such as your name, email address, support messages, attachments, survey responses, or other details you include when contacting us.
Spark VPN is an advertising-supported app. We do not process direct subscription payments, payment card numbers, bank account numbers, or direct billing credentials inside this policy scope.
Service identifiers
The app may generate or receive a device-linked service identifier so we can verify service access, reduce abuse, provide support, and operate the service.
Diagnostics
We may collect app version, platform, language, crash information, and basic device environment details needed to diagnose reliability or connection issues.
VPN Service Data
To operate Spark VPN as a privacy-focused VPN and proxy service, we do not log the websites you visit, the content you transmit, DNS queries, or the traffic destinations you access through the service.
We may collect limited operational data that is used for service quality and reliability, such as:
- Whether a connection attempt succeeded or failed, without storing browsing content.
- Selected service region or server location.
- Aggregated bandwidth volume used for service quality, capacity planning, abuse prevention, and troubleshooting.
- Crash reports and diagnostic events, where permitted by your device settings and applicable law.
How We Use Information
We use collected information for the following purposes:
- Provide, operate, maintain, and secure Spark VPN.
- Verify access, rewards, or service entitlements.
- Respond to support requests and communicate service notices.
- Debug crashes, connection failures, performance issues, and abuse patterns.
- Improve reliability, speed, product design, and user experience.
- Detect, prevent, and investigate fraud, spam, misuse, or security incidents.
- Comply with applicable laws, legal obligations, and enforceable requests.
Advertising And Analytics
Spark VPN is an advertising-supported app. Third-party advertising partners may use cookies, identifiers, SDKs, pixels, or similar technologies to display, measure, limit, and improve ads.
We do not use browsing content transmitted through the service to target ads. Advertising and analytics partners may collect information under their own privacy policies, and you can use your device settings to reset or limit advertising identifiers where supported.
Legal Requests
If we receive a legal request for user information, we review it before responding. When permitted by law, we may notify affected users. Because Spark VPN is designed to avoid activity logs, we may not possess browsing history, traffic content, DNS queries, or other activity records requested by third parties.
Data Retention
We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, maintain business records, and support security or fraud reviews.
When information is no longer needed, we delete it, anonymize it, or isolate it from active processing until deletion is possible, such as where backup or disaster recovery systems are involved.
Support correspondence may be retained so we can understand prior issues and provide consistent assistance. You can contact us at feichengxinli@gmail.com for privacy-related requests.
Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure. Access to information is limited to personnel and service providers who need it to perform their work.
No system can guarantee absolute security. If you believe your interaction with Spark VPN is no longer secure, please contact us promptly.
Third-Party Services
Spark VPN may include links, SDKs, or integrations operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before using third-party services.
Children's Privacy
Spark VPN is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, contact us at feichengxinli@gmail.com and we will take appropriate steps.
Your Choices And Rights
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
If you are in the European Economic Area, United Kingdom, Switzerland, or another region with similar privacy laws, our legal bases may include performance of a contract, legitimate interests, consent, and compliance with legal obligations.
To exercise your rights, contact us at feichengxinli@gmail.com. We may verify your identity before responding, and some requests may be limited by law, security, fraud prevention, or other legitimate requirements.
Changes To This Policy
We may revise this Privacy Policy from time to time. When we make material changes, we may notify you through the app, email, or another reasonable method. The effective date above shows when this policy was last updated.